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BUILDING A BRIDGE TO YOUR FUTURE
Have you updated your auto insurance coverage lately?
Ask us how you can use life insurance as part of your retirement planning.
You've worked so hard to build it, let us make sure you have properly protected it!
HOURS & LOCATION
1000 Essington Rd.
Joliet, IL 60435
Monday - Friday
8:00am to 5:00 pm
Evenings by Appointment
MERRILL AGENCY PROMISE
Welcome to Merrill Insurance Agency
Is a 12-point commitment we make to all of our customers and prospects. We stand behind this promise. If our team lives up to this promise, or if we happen to miss the mark, we want to know!
Hi, I'm Tremaine Merrill
"When you entrust your insurance needs with me, you become a part of my family. I'm here for you 24 hours a day, 7 days a week."
We work for YOU. You are our boss. Our main goal is to make your insurance life as easy as possible.
When you need something, you are our #1 priority. You will have our undivided attention. We will listen to you and learn about your life and property, so we can protect you properly.
We’ll take the time to make sure you understand your options. Insurance can be complicated; when you understand what you’re purchasing and what the product does, you feel more comfortable selecting insurance options with us that fit your business or family needs.
It’s our job to alert you to insurance products you need. We are licensed to educate and properly protect what you have worked hard for. We will listen to you and identify solutions to problems or upcoming needs.
You are not a number to us. We will make you feel important and appreciated. When you purchase insurance from us, you become part of our family and you’ll be treated that way.
You have choices. We will display to you, routinely, exactly why we’re better than your other insurance options, in person and via phone, email and mail.
We will be sincere and direct when we have to deal with any challenges. If we make a mistake, we will own it, alert you and explain exactly how we’ll fix it.
When you call our agency, everyone will be positive. Being positive makes a difference. Even—and especially—if you are not having a good day, we will always do our best to bring positivity to you.
We want to make doing business with us easy. You can get in-person service on Saturday mornings and via our mobile app. If you need an alternate time, ask. We’ll work to accommodate you at night or on weekend.
If your rates go up, we’ll call to review your application and then work to maintain the coverage you need by shopping all of the top carriers in the state, to find you the best value.
We’ll set your expectations on every call. The team will always let you know the next steps and a time frame. If we can’t meet that time frame, we will alert you and reset your expectations.
We want to communicate with you how you want to be communicated with—by email and/or text message. Of course, if there’s something complicated to explain, we’ll always call you to make sure you understand.